Support
Everything you need to get value from Nemtrid Identity — from onboarding your first environment to investigating a surfaced deviation.
Support built around your environment.
Our team understands cloud, identity and infrastructure — so you spend less time explaining context and more time reducing exposure.
Guided onboarding
We help you connect your cloud, identity and container environments and validate discovery from day one.
Documentation
Reference guides for integrations, the Identity Graph and interpreting Adaptive Access Intelligence.
Investigation help
When Nemtrid surfaces a deviation, our specialists help you understand context and next steps.
Priority response
Scale and Enterprise plans include prioritised response and a named point of contact.
Answers before you ask.
What does Nemtrid Identity actually discover?
Nemtrid continuously discovers non-human identities — service accounts, workloads, applications, APIs, containers, automation and AI agents — and enriches each with ownership, credentials, permissions, relationships and activity.
Do I need to maintain an inventory?
No. Instead of a static list, Nemtrid builds a living model of machine access that updates as your infrastructure changes, so you're never working from an obsolete snapshot.
Will Nemtrid make changes to my environment automatically?
Sensitive remediation stays under human control. Nemtrid can recommend actions — rotating a credential, disabling a dormant identity, reducing access — but your team decides.
How does Nemtrid handle AI agents?
Autonomous systems are treated as another category of non-human identity: establish identity, understand permissions, observe behaviour, map relationships and recognise unexpected activity — within the same model.
How quickly can we get started?
Most teams connect their first environment during a guided onboarding session. Reach out through the form below and we'll scope it to your stack.
Still need a hand?
Send us the details and our support team will get back to you. For existing customers, include your organization name so we can route your request quickly.